TagTroniX · Terms
Terms of Service
These terms describe access to TagTroniX services provided by TagTroniX ("we", "us"). Your separate agreement with TagTroniX may specify additional service, hardware, payment or support terms.
Accounts and authorized use
Use the service only for a store or organization you are authorized to manage. Keep account credentials confidential, maintain accurate account information and notify us if you suspect unauthorized access. Your organization controls which users may access its stores.
Services and AI connections
TagTroniX can provide store, catalog and electronic shelf label operations and integrations. Available functions depend on your account, store permissions, connected systems and service configuration. Third-party AI services are governed by their own terms and may have separate account or payment requirements.
Reviewing store changes
Authorized actions may change products, prices, designs or electronic shelf labels. Review requests and confirmations carefully. A successful request or synchronization result does not by itself confirm that a physical label displays the intended information. Check the final result when accuracy matters.
Commercial terms
Applicable fees, payment, renewal, cancellation and support arrangements are described in the agreement or checkout terms presented for the service you choose. Any trial or recurring charge must be presented before you confirm a purchase.
Electronic shelf label warranty
TagTroniX provides a one-year limited warranty for eligible electronic shelf labels, beginning on the date the applicable agreement is signed. Warranty claims are assessed against the model's documented specifications and the conditions of the applicable agreement.
Examples of issues that may qualify for warranty replacement, subject to inspection and the exclusions below, include:
- A display that fails during use within the model's documented operating conditions.
- Water entering a model sold as water-resistant when it was used within that model's documented water-resistance rating.
- A freezer-rated model failing while used at temperatures of −20 °C (−4 °F) or warmer and within that model's documented operating temperature range.
Damage or failure outside the model's documented operating conditions is not eligible for warranty replacement. All defects and damage to plastic parts, including manufacturing defects, are excluded from warranty replacement. These exclusions apply subject to applicable law and do not limit rights that cannot legally be excluded.
To request an assessment, contact TagTroniX Support with the label model, identification number, agreement date, description of the issue and relevant photos. Do not send passwords, access tokens or payment-card details. We will review the claim against the model specifications and applicable agreement.
Additional protection
After the standard warranty period, additional insurance may be available separately. Availability, coverage, exclusions, price and duration must be stated in a separate agreement before purchase.
Availability and support
Service availability can depend on connected networks, devices and third-party systems. Contact us about access or service issues using the Support page.
Privacy and changes
Our Privacy Policy describes how information is handled. We may update these terms as the service changes; applicable agreements and law govern how updates take effect.
Contact
Questions about these terms can be sent to info@tagtronix.com.
Effective date: October 30, 2026